Refund policy

We want you to feel confident in your FELYN purchase. Eligible items may be returned within 30 days of delivery.

To be eligible for a return, items must be unworn, unwashed, in their original condition, free from stains, odours, damage or signs of wear, and have original tags attached where applicable.

Items marked Final Sale are not eligible for return.

FELYN reserves the right to refuse a return that does not meet these conditions.

Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

Original shipping charges are non-refundable. We recommend using a trackable shipping service, as FELYN cannot be responsible for return packages lost in transit.

Refunds

Once your return has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method. Processing times after a refund is issued may vary depending on your bank or payment provider.

Exchanges

We currently do not process direct exchanges.

If you would like a different size or colour, please return the eligible original item and place a new order for your preferred item.

Damaged, Defective or Incorrect Items

If your order arrives damaged or defective, or you receive an incorrect item, please contact us as soon as possible with your order number and photographs of the issue.

Once confirmed, FELYN will work with you to arrange an appropriate replacement, return, or refund at no additional return-shipping cost to you.

Starting a Return

To request a return, please contact us through our Contact page with your order number and reason for the return. Please do not send a return until you have received return instructions from FELYN.