Frequently Asked Questions

ORDERS

Can I change or cancel my order?

We begin processing orders as quickly as possible. If you need to make a change or request a cancellation, please contact us as soon as you can.

We’ll do our best to help, but once an order has entered processing or fulfillment, we may not be able to change or cancel it.

How will I know when my order has shipped?

Once your order has shipped, you’ll receive a shipping confirmation email with tracking information when available.

SHIPPING

How long does it take to process my order?

Orders are typically processed within 1–3 business days.

How much does shipping cost?

Shipping rates and available delivery options are calculated at checkout based on your order and delivery location.

Do you offer free shipping?

Yes. We offer free standard shipping on Canadian orders of $100 CAD or more before taxes.

Where does FELYN ship?

Available shipping destinations will be shown at checkout. If a shipping option is available for your address, you’ll be able to select it before completing your purchase.

RETURNS & REFUNDS

What is your return policy?

Eligible items may be returned within 30 days of delivery.

Items must be unworn, unwashed, in their original condition and free from stains, odors, damage or signs of wear. Original tags must remain attached where applicable.

Items marked Final Sale cannot be returned.

Do you offer exchanges?

We currently don't process direct exchanges.

If you need another size or color, you can return the eligible original item and place a new order for the item you want.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the item received was damaged, defective or incorrect.

What if my order arrives damaged or I receive the wrong item?

Please contact us as soon as possible with your order number and photos showing the issue.

We’ll review it and, once confirmed, work with you to arrange an appropriate replacement, return or refund at no additional return-shipping cost to you.

PRODUCTS & SIZING

How do I choose the right size?

Please refer to the sizing information provided on the individual product page before ordering.

If you’re unsure about sizing, contact us before placing your order and we’ll be happy to help.

Will product colors look exactly the same in person?

We make every effort to represent our products accurately. However, colors can appear slightly different depending on your screen, device settings, lighting and natural product variations.

How should I care for my FELYN clothing?

Care instructions may vary by product. Please check the Care section on the individual product page and follow the care instructions provided for your garment.

ABOUT FELYN

Where is FELYN based?

FELYN is a Canadian clothing brand operated by WFHS Holdings Inc., an Ontario corporation.

Is FELYN a new brand?

Yes — and we’re proud of that.

FELYN is being built one piece at a time around a simple idea: create thoughtful everyday clothing that people genuinely want to reach for again and again.

Our early customers are an important part of that journey. Your purchases, feedback and support help us learn, improve and shape what FELYN becomes.

You can read more about our story on our Our Story page.

STILL HAVE A QUESTION?

We’d love to hear from you.

If you need help with an order, sizing, a product or anything else, please reach out through our Contact page or email us at hsholdings@gmail.com.

We’ll get back to you as soon as reasonably possible during normal business days.